About Our Products
About Our Rug System
Where are Rugitall Rug Covers Made?
RugitAll Rug Covers are specially designed in Australia and manufactured through world-class supply chains. Our rugs are carefully crafted utilizing a global network of trusted manufacturing partners. By collaborating with these partners, we ensure that our products meet the highest standards of top-notch quality and craftsmanship.
Our vision is to grace your home with rugs that transcend mere functionality and transform into artistic masterpieces. With each RugitAll Rug Cover, we weave together the threads of exceptional design and unwavering durability, crafting a symphony of beauty that dances harmoniously within your living space.
What is “Made to Order”?
"Made to Order" embodies our dedication and commitment to a customer-oriented service, which means that the Rugitall rugs are all created specifically for each of you, based on individual preferences and specifications.
We value a no pre-made or mass-produced attitude. What we aim to provide you is a personalized and bespoke experience. This allows you to customize various aspects of the rug based on Rugitall's instructions on our site, such as size, colour, and rug pad options. Make your own way and then we are here to ensure the rug you receive perfectly aligns with your tastes and preferences.
While this process may require a relatively longer production time compared to ready-made products, the end result is a truly one-of-a-kind rug that reflects your individual style and requirements. The attention to detail and craftsmanship invested in creating your "Made to Order" product guarantees a high level of quality and satisfaction.
Embrace the opportunity to own a truly personalized masterpiece by placing your order today. Let us bring your vision to life and create a product that is uniquely tailored to your desires. Place your order now and indulge in the delight of owning a product that is made exclusively for you.
Does Rugitall Use Sustainable Materials to Make Rugs?
Absolutely! At Rugitall, we put sustainable materials in the creation of our rugs high on the agenda. We understand the importance of environmental responsibility and strive to make conscious choices throughout our production process. That's why we are proud to say that our rugs are crafted using 100% recycled polyester.
Polyester is a versatile and durable material that offers excellent performance characteristics, making it an ideal choice for rug construction. By using recycled polyester, we not only divert plastic waste from landfills but also reduce the demand for new raw materials, thus minimizing our environmental footprint. What’s more, our sustainable rugs are designed to be long-lasting, ensuring that they can be enjoyed for years to come while minimizing their impact on the environment.
Our commitment to sustainability goes beyond just the materials we use. We also prioritize eco-friendly practices throughout our operations. This includes minimizing water and energy consumption during production, optimizing packaging to reduce waste, and partnering with suppliers who share our values and uphold responsible sourcing standards.
Join us in our sustainability journey and take pride in owning a rug that not only enhances the beauty of your space but also contributes to a greener future. Together, we can make a difference, one step at a time.
How Does the Two-piece Rug System Stay Together?
For the two-piece system, allow us to introduce MagConnect System, the latest breakthrough in rug technology presented wholeheartedly by Rugitall.
MagConnect System utilizes the power of magnets at the four corners of both the rug cover and rug pad. It's a magical attraction between the two, ensuring a perfect alignment and preventing any awkward shifts. It prevents the rug cover from getting wobbly after washing and drying. The centre part of the blanket surface and its base undergo a special environmentally friendly heat treatment process. This process creates a rock-solid bond between the two sides, giving it maximum lateral friction. Bid adieu to any pesky sliding between your rug layers!
Different from Velcro, the hook-and-loop fastener, which is commonly seen in other double-layered rugs, Rugitall’s MagConnect System takes durability, security, and convenience to a whole new level.
MagConnect System is the ultimate rug companion that will keep your snuggle sessions free from curling corners and sliding mishaps. Embrace the power of magnets and the security of a firm connection with unparalleled comfort.
Do Rugitall Products Contain Chemical Bonding Agents or Glue?
Both the rug cover and the rug pad employ physical composite techniques, making sure the whole process is eco-friendly and the final products are safe and non-toxic. We promise there are no glues, no hazardous materials, and no toxic elements in Rugitall Rugs. We craft rugs with care for people and our planet, striving to make homes and the Earth a better place.
Can the Rugitall Rug System be Placed on Stairs?
No, the Rugitall Rug System is not specifically designed for use on stairs. It is primarily intended for use on even floors because stairs or bumpy floors may not provide the same level of stability and can compromise the effectiveness of the rug's friction.
The Rugitall Rug System consists of a detachable Rug Cover and a Rug Pad, which work together to provide convenience and style on regular even floors. Stair-specific rug solutions are currently unavailable, with our plans for future development pending further technological advancements and research.
Can Rugitall Rugs be Placed Outdoors?
Yes, Rugitall Rugs are versatile and can be used both indoors and outdoors, providing flexibility in their placement. However, using the Rugitall Rug outdoors may expose it to harsher conditions, such as prolonged sun exposure, moisture, and dirt, which can affect its longevity and performance. Generally, rugs can still handle well with their durability and washable feature. If you want to ensure the longevity and effectiveness of the Rugitall Rug System, it is recommended to use it primarily in indoor spaces.
Can I Cut My Rug?
We do not recommend cutting your Rugitall rugs. There are specific thread bindings on the edges, which may fray or unravel when cut.
Rugitall provides various sizes for rugs, giving you rich choices to fit in various spaces. You have no need to cut in most cases. If you have difficulty deciding the size to purchase, you can contact our service team and we will provide professional advice.
Can the Rug Cover be Used without the Rug Pad?
We do not recommend using the rug cover without the rug pad. The rug pad aims to provide support, extra cushion, and a non-slip feature. Without a rug pad, the durability and longevity of the rug cover can be significantly compromised.
Rugitall features a double-layer magnetic system, which sets us apart from other ordinary rugs. If you are worried about that the thickness may not fit into specific areas, we provide you with two kinds of pad, namely the Classic Rug Pad and Cushioned Rug Pad. Our Classic Rug Pad sits neatly under your rug at a minimal 3mm thickness, while our 5mm-thick Cushioned Rug Pad offers an opulent plushness, akin to walking on a cloud.
All the Rugs are Washable, Right?
The top layer, namely the rug cover sitting on top of the Rugitall Rug Pad, is indeed washable. The rug pad itself though, isn't really a fan of the washing machine.
Thanks to the MagConnect System (which offers you magnetic quick release), you can easily pull the rug cover off from the rug pad, and give it a good wash. The rug cover is compatible with most washing machines and after you wash and dry them, put it back and it’s done. That’s how easy it is. If the Rug Pad gets a bit dirty or has a run-in with a rogue cuppa, just give it a quick wipe down, place it in a ventilated area, and it's ready for another round!
How Do I Know if My Preferred Rug Size Will Fit in My Washing Machine?
Determining if your preferred rug size will fit in your washing machine depends on the capacity of your washing machine and the size of your rug. Here are some steps you can take to determine if your rug will fit in your washing machine:
Check the capacity of your washing machine: Most washing machines have a capacity listed in cubic feet or kilograms. Check your washing machine's manual or manufacturer's website to find the capacity.
- Measure your rug: Measure the length, width, and height of your rug to determine its overall size. Keep in mind that the rug may shrink slightly when washed, so it's better to err on the side of caution and choose a larger washing machine if you are unsure.
- Compare the measurements: Compare the size of your rug to the capacity of your washing machine. If your rug is significantly larger than the capacity of your machine, it is likely that it will not fit.
- Consider alternative cleaning methods: If your rug is too large to fit in your washing machine, you may want to consider alternative cleaning methods such as spot cleaning, steam cleaning, or professional rug cleaning.
Are Rugitall Rugs Non-toxic to Humans?
Crafted with eco-friendly materials, Rugitall rugs are definitely non-toxic. Rugitall is committed to providing products that are safe to our customers. Our products meet regulatory health and safety standards in Australia. We keep exploring new techniques, making sure the levels of VOC (volatile organic compound) emissions, phthalate, lead, mercury, and other heavy metals are under strict control.
Why is my Rugitall Rug's Colour Different from the Photo on the Site?
The colour you see from the screen may indeed vary from the rug you receive. This is mostly because of the colour changing of the screen, your lighting conditions, and the photo technology. We are spending great efforts to fully present our rug designs, colours, and patterns on our official website. We ensure that the difference if exists, is minimised.
About Our Rug Cover
What is the Rug Cover Made of?
Our Rug Covers are madeof100% recycled polyester. We minimise our carbon footprint by using recycled materials whenever possible.Unlock stylish comfort that doesn't cost the Earth.
How Thick is the Rug Cover?
The pile height of our rugs is 0.7cm and the total thickness is around 1.0cm. (There may be a 0.1cm manual measurement error)
Is the Rug Cover Water-resistant?
Yes. All our Rug Covers are water-resistant thanks to an internal polyurethane coating that prevents the liquid from seeping through to the bottom layer of the Rug Cover.
Is the Rug Cover stain-resistant?
Yes. All of our rug covers are naturally stain-resistant, and the special rug material helps the rugs to be less likely to absorb stains such as pet urine. However, we still recommend that you clean your carpet cover as soon as you notice any spills or pet accidents.
Will the Rug Cover Shed?
No, as long as you follow the washing recommendations to clean your rug correctly and regularly, the rug cover will not be damaged or shed in its lifetime.
Will the Colour of My Rug Cover Fade after Exposure to the Sun?
Yes. In order to avoid colour loss, please follow the correct washing procedure and avoid exposing your rug cover to the sun for long periods of time.
How Will the Rug Cover Hold Up to Rain?
We do not recommend that you leave your rug covers in the rain, as wet rugs can harbour bacteria harmful to human bodies and our furry friends. Please clean and dry any wet rug covers that have been exposed to rainwater in a timely manner to avoid the growth of bacteria and ensure durability.
What Does the Rug Cover Feel Like?
Warm and soft to the touch, the rug cover combines the comfort of a high-pile rug with the machine-washability of an eco-friendly rug. Washable rugs don't have to feel washable! You can refer to the video on the product page for the exact feeling.
About Our Rug Pad
How Thick is the Classic Rug Pad?
The Rug Pad itself is 3 millimetres. Rugitall did not design the thickness of the Classic rug pad too high or too low in order to achieve the PERFECT BALANCE of rug pad sturdiness and comfort while preventing it from catching on the lower edge of the door when you open it.
What is the Rug Pad Made of?
Our Classic Rug Pad consists of a 100% recycled polyester surface and a thermoplastic rubber bottom, a latex-free, synthetic material most commonly used in yoga mats.
Why is my Rug Pad Smaller than the Rug Cover?
Our rug pads are specially designed to be slightly smaller than the rug cover (up to 10 cm on each side for the largest sizes), in order to make it easier for the user to put the rug cover on the rug pad. Moreover, the edges of the rug cover can be tapered to the floor, so that the rug pad will not be noticed.
Is Rug Pad Safe for Hardwood Floors?
Yes, our rug pads are designed with latex-free thermoplastic rubber that is compatible with all common flooring materials. Rugitall's rug pads maximise the safety, cleanliness, and dryness of your floors compared to rugs that need to be installed with glue, such as those on rolls or sheets.
Rug Care and Cleaning
How do I Wash or Clean My Rugitall Rug?
- G'day mate! To clean your Rugitall rug, you're in luck because they're designed to be machine washable. Here are the steps:
1.Start by separating the Rug Cover from the Rug Pad. They can be easily detached.
2.Take the Rug Cover and shake off any loose debris or dirt outside.
3.Pop the Rug Cover into the washing machine. Use the cold water setting and a gentle cycle. It's essential to avoid using hot water as it may cause shrinkage or damage.
4.To ensure thorough cleaning, you can add a small amount of gentle laundry detergent. Be sure to follow the detergent instructions for proper usage.
5.Once the washing cycle is complete, hang the Rug Cover to air dry. Avoid putting it in the dryer, as the heat can affect the rug's integrity.
6.While the Rug Cover is drying, you can tackle the Rug Pad. Spot-clean it using a gentle detergent and a soft brush. Rinse it thoroughly and let it air dry as well.
7.Once both the Rug Cover and Rug Pad are completely dry, reattach them, and you're good to go!
Remember, it's always a good idea to check the care label that came with your specific Rugitall rug for any additional instructions or precautions.
How Do I Dry the Rug Cover?
To dry the Rug Cover of your Rugitall rug, you should hang it up to air dry. Here's what you can do:
1.After completing the washing cycle, gently take the Rug Cover out of the washing machine.
2.Shake it lightly to remove any excess water.
3.Find a suitable location where you can hang the Rug Cover. Ideally, you want to hang it in a well-ventilated area.
4.Use clothespins or hangers to secure the Rug Cover to a clothesline, shower rod, or any other sturdy hanging surface.
5.Make sure the Rug Cover is evenly spread out to promote proper airflow and prevent any wrinkling.
6.Leave the Rug Cover to air dry naturally. Avoid direct sunlight, as it may cause fading or discolouration.
7.Depending on the climate and humidity level, the drying process may take a few hours or longer. Patience is key!
8.Once the Rug Cover is completely dry, you can reattach it to the Rug Pad.
Remember, it's essential not to put the Rug Cover in the dryer, as the heat can potentially damage or shrink it. Hanging it up to air dry is the safest method.
Can I Vacuum the Rug Cover and Pad?
Absolutely! You can safely vacuum both the Rug Cover and the Rug Pad. Here's how:
1.For the Rug Cover: Use a vacuum cleaner with a suitable attachment.
Gently run the vacuum over the surface of the Rug Cover in the direction of the fibres.
This will help remove any loose dirt, dust, or debris that may have settled on the surface.
2.For the Rug Pad: Spot cleaning with a vacuum attachment or handheld vacuum is recommended.
Place the vacuum attachment or handheld vacuum directly on the Rug Pad and suction away any surface dirt or dust.
If the Rug Pad has any stubborn spots or spills, you can gently blot them with a damp cloth and mild detergent.
By regularly vacuuming the Rug Cover and occasionally spot-cleaning the Rug Pad, you can help keep your Rugitall rug looking fresh and clean.
Should I Brush my Rug Cover?
No, you should not brush your Rug Cover. Brushing may potentially damage the fibres or alter the texture of the rug. It's best to stick to vacuuming and spot cleaning for regular maintenance of your Rug Cover.
How do I Clean and Store My Rug Cover?
To clean and store your Rug Cover:
1.Cleaning: Shake off debris, spot clean stains with mild detergent, rinse, and air dry completely.
2.Storage: Roll the clean and dry Rug Cover, use original packaging or a breathable fabric bag, and store in a cool, dry place away from sunlight.
How do I treat Crease on My Rug cover?
If you have a crease on your rug cover, there are a few things you can try to get rid of it:
1.Try simply rolling the rug in the opposite direction of the crease. This may help to smooth out the crease and make it less noticeable.
2.If the crease is still there, you can try using a steamer or iron on a low heat setting to gently steam the area and help relax the fibres. Be sure to keep the iron moving and use a pressing cloth to avoid damaging the rug.
3.You can also try placing heavy objects, such as books or furniture, on the creased area for a few days. This will help to flatten out the rug and reduce the appearance of the crease.
What's the Best Way to Store My Rug Pad?
When it comes to storing your rug pad, there are a few things you can do to keep it in good condition:
1.Clean the rug pad thoroughly before storing it. This will help to remove any dirt, dust, or debris that may have accumulated on the pad.
2.Wrap the rolled rug pad in a clean, breathable fabric such as cotton or muslin. This will help to protect it from dust and other contaminants while allowing air to circulate.
3.Store the wrapped rug pad in a cool, dry place away from direct sunlight. Avoid storing it in areas with high humidity or temperature fluctuations, as this can cause the pad to deteriorate over time.
By following these simple steps, you can help to ensure that your rug pad stays in good condition and is ready for use when you need it.
Are the Rug Pads Machine-washable？
Rug pads are generally not machine-washable due to the materials they are made of. If they are exposed to the heat and agitation of a washing machine, they might be damaged or lose their shape.
Therefore, vacuuming is a great way to maintain the cleanliness of your rug pad. If you have a spill or stain on your rug pad that cannot be removed through vacuuming, you should give it a wipe and place it in a ventilated area. If all you can do doesn’t work so well, it may be best to replace the pad altogether to ensure the longevity and effectiveness of your rug.
What Should I Do if Mould or Mildew Forms on the Rug Cover？
If mould or mildew forms on your rug cover, it's important to take action quickly to prevent it from spreading and causing further damage. Here are some steps you can follow:
Remove the rug from the affected area and place it outside in the sun. Sunlight can help to kill mould and mildew spores.
Use a broom to remove any visible mould or mildew from the surface of the rug. Be sure to wear gloves and a mask to avoid inhaling mould spores.
Mix a solution of equal parts white vinegar and water in a spray bottle. Spray the solution onto the affected area of the rug and let it sit for 15-20 minutes.
Rinse the mat thoroughly with water to remove the vinegar solution and any remaining mould or mildew spores.
Hang the rug outside to dry completely. Avoid putting it back on the floor until it is completely dry to prevent the growth of new mould or mildew.
If the mould or mildew has penetrated deeply into the fibres of the mat or pad, it may be necessary to replace it altogether to ensure the safety and hygiene of your home. Additionally, taking steps to reduce humidity and moisture in the house, such as using a dehumidifier or running a fan, can help to prevent mould and mildew growth in the future.
Should I Wash My Rugitall Rug Right after a Spillage or Pet Accident?
If you have a spill or pet accident on your Rugitall rug, it's important to act quickly to prevent the stain from setting in. However, washing the rug immediately may not be the best course of action.
Use a clean cloth or paper towel to blot up as much of the spill or accident as possible. Avoid rubbing the stain, as this can cause it to spread and penetrate deeper into the fibres of the rug.
Use a mild detergent and water to spot-clean the affected area. Apply the cleaning solution to a clean cloth, and gently dab the stain until it is lifted from the rug. Rinse the cloth with clean water and repeat until the stain is removed.
After spot cleaning, allow the area to air dry completely before using the rug again. Avoid using a hair dryer or other heat source to speed up the drying process, as this can cause the fibres of the rug to shrink or become damaged.
If the stain remains after spot cleaning, it may be necessary to have the rug professionally cleaned to ensure the longevity and appearance of the rug.
In general, it's best to avoid washing your Rugitall rug immediately after a spill or pet accident, as this can cause the stain to set in and become more difficult to remove. Spot cleaning with mild detergent and water is usually sufficient for minor stains and accidents.
Can I use Fabric Softener when Washing my Rug Cover?
It is generally not recommended to use fabric softener when washing your rug cover. Fabric softeners are designed to make clothes and fabrics feel soft and fluffy by leaving a coating of chemicals on the fibres, which can affect the texture and appearance of your rug cover. The chemicals in fabric softener can also attract dirt and dust, which can make your rug cover look dingy and unclean.
Instead of fabric softener, it is recommended to use a mild detergent when washing your rug cover. Be sure to follow the manufacturer's instructions on the care label to avoid damaging the rug cover. After washing, hang the rug cover to air dry or lay it flat on a clean surface to dry.
Can I Use Bleach When Washing Rug Cover?
It is generally not recommended to use bleach when washing your rug cover, as it can cause damage to the fibres and affect the colour and appearance of the rug. Bleach is a harsh chemical that can weaken the fibres of your rug cover and cause them to become brittle, faded, or discoloured.
If you need to remove stains or odours from your rug cover, it is recommended to use a mild detergent or specialized rug cleaner that is designed for use on the specific type of rug cover that you have. Be sure to follow the manufacturer's instructions on the care label to avoid damaging the rug cover.
In some cases, you may be able to use a diluted solution of hydrogen peroxide to remove stains from your rug cover. However, it is important to test the solution on a small, inconspicuous area of the rug first to ensure that it does not cause any damage or discolouration.
If you are unsure how to clean your rug cover, it may be best to consult a professional rug cleaner for advice on the best cleaning methods and products to use.
About Your Order
What Payment Types Does RugitAll Accept?
Please click to check our Payment Methods
Do I Need to Pay Customs and Duties Charges?
No, you do not need to pay customs and duties charges.
Shipping & Delivery
Where Does Free Shipping Apply to?
Free shipping applies to standard ground shipping and handling throughout the whole of Australia, including Western Australia, Northern Territory, South Australia, Queensland, New South Wales, Victoria, Australian Capital Territory, and Tasmania. Please note that we do not ship to P.O. Boxes.
How Do I Change My Shipping Address?
If your order from Rugitall has not been shipped yet, please get in touch with our customer service team by emailing us at email@example.com. Be sure to provide your order number and the updated shipping address.
However, if your order has already been shipped, we regret to inform you that changing the shipping address is no longer possible by our service team. In such cases, we recommend contacting the corresponding courier service provider for further help. Please be aware that there might be a slight delay with delivery due to the address change request.
If you need to modify the shipping address because you won't be available during the delivery, you can request to have your package held at the storage point until you're ready to pick it up.
We strive to ensure the best service possible and appreciate your understanding. Should you have any questions or concerns, please don't hesitate to reach out to our customer support team.
Which Delivery Company is Used for Shipping?
We will match you with the fastest local shipping method based on your address.
I Believe the Carrier Lost My Package, What Should I Do?
Please inquire with your family, neighbours, or your building manager's office to check if they have received your parcel on your behalf. Alternatively, you can contact with the corresponding courier service provider as they may be holding your parcel. If neither of these options yields results, we kindly request that you email to Rugitall Customer Service Team with your order number, and we would be more than happy to investigate this for you!
I Have not Heard from the Carrier yet about My Parcel. What Can I Do?
Feel free to contact us through email, and we would be delighted to investigate the shipment for you.
What Happens if Nobody is in When My Order is Delivered?
If nobody is present at the delivery address when your order is delivered, the courier or shipping company will typically follow their standard procedure. This may include leaving a delivery notification or attempting to redeliver the package at a later time. Some common scenarios that might occur are:1. Delivery Notification: The courier may leave a note or notification at your door, providing instructions on how to proceed. This could include information about arranging redelivery or picking up the package from a nearby delivery centre.
2. Reattempted Delivery: Depending on the courier's policies, they might try to deliver the package again on the next working day.
3. Delivery to a Neighbor: In some cases, the courier may leave the package with a trusted neighbour who can receive it on your behalf.
4. Collection Point: If the courier has a partnership with a local collection point (e.g., a post office or parcel locker), they may redirect the package there for you to pick up.
5. Contact Information: The delivery notification may also contain contact details for the courier or shipping company. You can get in touch with them to make alternative arrangements or reschedule the delivery.
It's essential to check the specific delivery policies of the courier or shipping company handling your order to know precisely how they handle situations when nobody is available to receive the package.
Upon Receipt of the Package, Do You Offer Carpet Installation Services?
No, we do not offer carpet installation services. However, we understand the importance of proper carpet installation to ensure the best results. If you need assistance with carpet installation, we recommend considering the following options:
1. Professional Carpet Installers: Reach out to local professional carpet installation services in your area. They have the expertise and tools to install carpets correctly, ensuring a smooth and long-lasting result.
2. Home Improvement Stores: Many home improvement or flooring stores offer carpet installation services. You can purchase the carpet from them and inquire about installation options.
3. Contractors or Handymen: Some general contractors or handymen may also offer carpet installation services. Ensure they have experience with carpet installation before hiring them.
4. Ask for Recommendations: Seek recommendations from friends, family, or neighbours who have recently had carpets installed. They may have valuable insights into reputable installers.
5. Online Platforms: Explore online platforms that connect customers with service providers. Look for reviews and ratings to find reliable carpet installers.
6. Read Installation Guides: If you prefer a DIY approach, check the manufacturer's installation guidelines carefully. Some carpets may be suitable for self-installation with proper preparation.
Remember, proper installation is crucial for the longevity and appearance of your carpet. It's essential to choose a qualified professional or ensure you follow the manufacturer's guidelines if you decide to install it yourself.
My Package Arrived Damaged, What Should I Do?
If your package arrived damaged, please take a picture of the damaged items and contact us immediately. We apologize for any inconvenience caused and will work to resolve the issue promptly. Providing us with a photograph will help us assess the extent of the damage and assist us in providing the best possible solution to address your concern. Our customer support team is here to assist you, and we will do our best to resolve the situation to your satisfaction.
Do You Ship Globally?
No, we only ship to Australia. Our shipping services are currently limited to customers within Australia.
Help with your Order
How Do I Track My Order?
When you place an order with Rugitall, you'll promptly receive an order confirmation email. In case you don't find this email in your inbox, please check your spam or junk mail folder, as it might be there.
Rest assured, you can easily track the progress of your order through our convenient Order Tracker once it's been placed.
Once your order is shipped, we'll send you an email containing your order tracking information and the estimated delivery date, so you stay well-informed.
What Should I Do if My Package is Lost or Damaged in Transit?
At Rugitall, we strive to ensure the safe delivery of your orders. However, we understand that unforeseen events can occur. To address such situations, we offer shipping protection for all our products. Rest assured, if any issues arise, we are here to assist you promptly with a refund, replacement, or free return option*.
If you encounter any problems with your package, please don't hesitate to contact us through email within 7 days of the delivery date, and we will do everything possible to resolve the matter to your satisfaction.
Lost Items: If you've received a notification stating that your package has been delivered, but you are unable to locate it, we recommend checking your surroundings and reaching out to your household members, neighbours, or building manager. If your package remains untraceable after this, kindly wait for at least 48 hours before contacting us by email. In some instances, packages may be marked as delivered before their actual arrival.
Rest assured that at Rugitall, we prioritize your satisfaction and are committed to making things right if any issues arise with your order.
My Order Said it Was Delivered, but I Can't Find it. What Should I Do?
First, double-check it's not anywhere in your surrounding area, and ask your household members, neighbours, or apartment manager/security guard in case they've received your package on your behalf, or it was delivered to the back door, etc.
If you still aren't able to locate your package, contact the corresponding courier service provider, provide them with your order tracking number and ask for help.
Need further assistance? Reach out to us at Rugitall, and we'll be happy to assist you.
How Can I Cancel My Order?
All cancellations must be requested within 48 hours of placing your order. If you wish to cancel your order, kindly email our Customer Care team at service@Rugitall.com.
Contact customer service. We adopt a make-to-order approach, which means placing an order first and then producing. Once your order is scheduled for production, non-quality issues cannot cancel your order.
When will My Order Arrive?
You can receive your order within 1-2 weeks after the parcel has been sent out.
Can I Make Changes to My Order Before It Ships?
Timely contact customer service. If the order has already been scheduled for production, we can't change it.
My Item Was Damaged Out of the 30-Day Return/Exchange Window, What Should I Do?
If your item is damaged outside the 30-day return and exchange window, you should promptly contact customer service for assistance.
Can I Place a Custom Order?
Certainly! If you wish to place a custom order, please don't hesitate to reach out to our customer service. Additionally, if you require more than 10 blankets, we offer complimentary customization and design services to meet your specific needs. Feel free to get in touch with us, and we'll be glad to assist you further.